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InverseFlow Help Desk Product
Yellow background indicates a unique feature that InverseFlow supports that the other two comparable products do not support, an advantage that InverseFlow offers over another product OR a feature that InverseFlow does better than the other products.
InverseFlow costs less, does more and is easier to use than any of its competitors. Below is a comparison chart to two of our most popular competing products:
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InverseFlow
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Kayako
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DapperDesk
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| Cost (owned license): |
$264.96
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$349.00
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$699.00
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| Requirements: |
UNIX, NT/95, BSD, Solaris, MacOS, Etc. PHP4+ and MySQL
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UNIX, NT/95, BSD, Solaris, MacOS, Etc. PHP4+, Zend Optimization, MySQL
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UNIX, NT/95, BSD, Solaris, MacOS, Etc., PHP4+ and MySQL
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| Source Code Included at No Extra Charge: |
Yes
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No
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No
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| License Allows Modifications to Source Code with No Extra Charge: |
Yes
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No
|
No
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| License Allows Removal of Copyright Notice: |
Yes
|
No
|
No
|
| Multiple Departments: |
Yes
|
Yes
|
No
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| Unlimited Techs: |
Yes
|
Yes
|
Yes
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| Robust Template: |
Yes
|
Yes
|
No
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| Versatile Department Auto-Replies: |
Yes
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Yes
|
No
|
| Multiple Priorities: |
Yes
|
Yes
|
Yes
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| Multiple Ticket Status: |
Yes
|
Yes
|
Yes
|
| Custom Input Fields: |
Yes
|
Yes
|
No
|
| Client Ticket Notification On/Off: |
Yes
|
No
|
No
|
| Customize CSS stylesheet: |
Yes
|
Yes
|
No
|
| Customize Emails, Headers & Footers: |
Yes
|
Yes
|
No
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| Auto-Ticket Management: |
Yes
|
Yes
|
No
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| Powerful Ticket Search Engine: |
Yes
|
Yes
|
No
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| Move Tickets Between Departments: |
Yes
|
Yes
|
No
|
| Auto responder keyword triggers: |
Yes
|
No
|
No
|
| Advanced Knowledge-base System: |
Yes
|
Yes
|
No
|
| POP3 E-mail Ticket Grabbing: |
Yes
|
Yes
|
No
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| .Forward E-mail Ticket Grabbing: |
Yes
|
Yes
|
No
|
| File Attachements: |
Yes
|
Yes
|
No
|
| Advanced Attachements: |
Yes
|
Yes
|
No
|
| Multiple Attachements: |
Yes
|
Yes
|
No
|
| Customer Surveys: |
Yes
|
No
|
No
|
| Customer Satisfaction Reports: |
Yes
|
No
|
No
|
| Admin-to-Admin Messaging: |
Yes
|
No
|
No
|
| Private Ticket Comments and Highlighting of Comments for Easier Viewing: |
Yes
|
No
|
No
|
| SMS Messaging Capability with Truncation: |
Yes
|
No
|
No
|
| Admin Ticket Creation: |
Yes
|
Yes
|
No
|
| Notification Reply Support: |
Yes
|
Yes
|
No
|
| Source Code Included: |
Yes
|
No
|
No
|
| 24/7 Phone Support: |
Yes
|
No
|
Yes^
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| 24/7 E-mail Support: |
Yes
|
Yes
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Yes*^
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| Free Updates: |
Yes++
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Yes*+
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Yes (1 year)
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^ Phone support is provided, but is limited and they may charge a fee for it.
*^ Business hours only.
*+ Updates are provided for a period of 12 months for an owned license and for a period of 6 months for a leased license.
++ Updates are provided for a period of 18 months after the initial order. After that, major updates (first digit version changes) are $49.95 each, and minor updates are free to $9.95 each.
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Product ID: 8189-3
Starting @: $264.96
Works on: UNIX, WIN
Made in: PHP, MySQL
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ADMIN DEMO
Username: demo@
inverseflow.com
Password: admindemo
Type: Type In
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Request More Information and Order: 
