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 Designed for Web Business
Customer support is key to any business -- especially in ultra-competitive markets such as the Internet. With InverseFlow Help Desk System you can provide your customers with the support they need, without increasing their costs. Unlike competing products which require yearly license fees to be paid for inferior features, we provide true enterprise technology with the features that large corporations need, and small businesses want.
No other market helpdesk can provide the technical support features that InverseFlow solutions can. Our product allows you to create literally thousands of departments, each with many thousands of technicians. In addition, our system has integrated features to help manage tickets for you. We even can provide a custom auto reply for each dept. of your company!
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License Includeds:
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Unlimited users & e-mail addresses
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Unlimited departments & auto-responders
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Unlimited technicians and users
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Limited to one website domain per software license
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Language packs: Multiple Languages License
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Key Features & Advantages
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Unlike many solutions similar to InverseFlow Help Desk System, using our system does not require your customers to create yet another account.
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InverseFlow Help Desk System is powerful, fast and secure. You will never have to wait for a page to load. Refreshing the database takes seconds, not minutes or hours.
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Customers can attach files to their tickets, but only if you allow it in the administration area.
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Multiple employees, technicians and/or administrators may use the back end. The Help Desk will even generate reports on how fast each of them replies to tickets, and how many tickets are open, closed and on hold.
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Customer support surveys. Only InverseFlow Help Desk System has this amazing feature. This lets you get real, anonymous feedback from your customers via an easy to use web based form. Learn what they think of your service, quickly and effectively.
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