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InverseFlow Support Policies
 InverseFlow Support Issues for Customers
We are very proud of our support dept. and our technical support capability. For this reason, we offer all of our customers 24/7 technical support via:
- Telephone
- E-mail
- Postal Mail
- Web and E-mail based Help Desk System
- ICQ *
- Other means.
These support services are not limited and are provided for all of our customers provided that:
- Support issue is directly related to the usage of our products.
- Support issue is directly related to the installation of our products (Please note: this does not cover the installation of required third party components. For more information on our policies regarding support third party products, please see our Additional Costs statement below.)
- You are able to provide a valid customer ID number, order ID number or transaction ID code.
- You are able to verify your identity as an InverseFlow or previous .
- Your usage of our product is within our terms of service agreement -- you are not violating our license rules and regulations and are not using our product illegally.
* To contact us via ICQ, please request our ICQ number via our help desk.
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InverseFlow Support Issues for Non-Customers
We will not provide technical support regarding our products to unregistered users. You must own a license to our software to use our support services.
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Third Party Products & Non-IFS Issues
All rules and regulations found above in our InverseFlow Support Issues for Customers section must be obliged, as well as the following. We will not charge you anything for help with using, or installing our products as long as:
- The issue is, in fact, with our product.
- The issue is not related to, or does not require our assistance in installing third party software, or software requirements that are published on our website.
- The issue takes no more than 15 minutes telephone support time, or logged-into-server support time to solve.
If your issue is related to a third party product, the product information was made public on our website and it takes our tech more than 15 minutes to help you install it, you will be invoiced $65.00 per hour.
Before any support services are rendered, you will be notified that you will be charged for our technicians time. If you agree to use our services, we may require you to prepay by the hour. Given a history of on-time payment, or given a large support task we may provide you with a written invoice at the end of the support services. If you are invoiced, payment is required to be remitted within one weeks time.
Of course, if it is determined that the issue is our fault, you will not be charged. Please contact us with any questions.
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